TERMS AND CONDITIONS HEAL YOUR SOUL - Premium Psilocybin Mushroom Grow Kits & Research Cultures Effective Date: January 1, 2026 ================================================================================ 1. GENERAL PROVISIONS 1.1 Scope and Applicability These Terms and Conditions (Regulations) establish the rules, obligations, and rights governing the purchase and sale of products and services through the online store Heal Your Soul operated by Team Intensive, Registration Number 9512625624, with owner Kacper Rybarczyk (hereinafter referred to as Seller). 1.2 Definitions For the purposes of these Regulations, the following definitions apply: (a) Customer means any natural person possessing full legal capacity, or any legal entity, that has completed or intends to complete a purchase through the Heal Your Soul online store. A Customer may be either a Consumer or a Business Operator. (b) Seller means Team Intensive, Registration Number 9512625624, with registered owner Kacper Rybarczyk. (c) Store means the online commercial platform maintained by the Seller at the domain Heal Your Soul and all associated subdomains and pages. (d) Consumer means, as defined by Polish Civil Code of April 23, 1964, any natural person executing legal acts not directly connected with their business or professional activities. For purposes of these Regulations, Consumers also include sole proprietors conducting individual business activities who enter into contracts of a non-professional nature. (e) User Account means a personalized account within the Store assigned to a specific Customer, containing information provided during the registration process. (f) Regulations means this document in its entirety, including all amendments, supplements, and attachments. 1.3 Product Categories and Offerings The Store offers for retail sale through the internet premium mycology grow kits, liquid cultures, and associated research materials intended for home-based cultivation and scientific research purposes. All products are provided in the form of finished goods in sealed, tamper-evident packaging suitable for research and educational applications. 1.4 Legal Compliance and Customer Acknowledgment By engaging in purchases within the online store, every Customer acknowledges and expressly accepts the following conditions: (a) The Seller does not authorize or consent to the development of purchased products to fruiting stage, commonly referred to as mushroom fruiting or fructification. (b) The Customer personally and individually commits to the destruction of purchased grow kits using appropriate fungicide agents prior to the initiation of fruiting development, and in no circumstances later than seventy-two (72) hours following receipt of the shipped package. (c) All products offered through the Store comply with all applicable European Union legislation and regulations in all twenty-seven (27) Member States. The Seller operates in full compliance with all jurisdictional legal requirements. (d) Products are intended exclusively for lawful research, educational, and personal cultivation purposes within the bounds of applicable law. 1.5 Product Information and Specifications Comprehensive product information, specifications, and technical details are made available through the Store website. Additional information is provided upon written request via electronic mail to the Seller's official contact address. 1.6 Customer Communication Channels Customers may contact the Seller through the following communication methods: (a) Electronic mail: contacthealyoursoul@proton.me (b) Mailing address as displayed on the Store website (c) Contact form available on the Store website ================================================================================ 2. CONDITIONS FOR SERVICE UTILIZATION 2.1 Technical Requirements To successfully place and complete orders through the Store platform, Customers must satisfy the following minimum technical requirements: (a) Possession of a desktop computer, laptop, mobile device, or other computing device with functional internet connectivity (b) Active access to electronic mail services with full sending and receiving capability (c) Use of an internet web browser, with the most current version strongly recommended (d) Display screen capable of displaying minimum resolution of 1024x768 pixels (e) Enabled browser functionality for acceptance and storage of HTTP cookies and similar tracking technologies 2.2 Electronic Services Provided The Store provides the following electronic services: (a) User Account creation, registration, and ongoing account administration (b) Electronic order placement and processing forms (c) Newsletter subscription and communications (d) Customer contact and inquiry forms (e) Educational resources, cultivation guides, and technical documentation 2.3 Service Fees The Seller charges no fees, subscription charges, or membership costs for provision of the aforementioned electronic services. 2.4 Service Duration and Termination Rights All electronic services are provided for an indefinite duration with no time limitation. Customers may withdraw from any service at any time without providing justification or cause by submitting written notice via electronic mail to the Seller's official contact address. Customers may withdraw from the entire service agreement within fourteen (14) calendar days of order placement without providing reasons or justification. ================================================================================ 3. CONTRACT FORMATION AND TERMS 3.1 Contracting Parties Sales contracts are formed exclusively between the Seller and the Customer placing the order. 3.2 Pricing and Currency All prices displayed on the Store website represent gross prices inclusive of Value Added Tax (VAT) where applicable, and are quoted in Euros (EUR). Displayed prices do not include shipping, handling, or delivery charges. 3.3 Order Placement Methods and Procedures Orders may be placed through the Store website utilizing either the electronic order form (with or without prior registration) or through an existing User Account. The Seller does not conduct telephone sales or accept orders via electronic mail or other alternative channels. 3.4 Product Selection Process To initiate a purchase, the Customer selects desired products from the Store catalog by clicking the corresponding selection button. Upon completion of product selection, the Customer proceeds to the shipping and payment method selection interface. 3.5 Order Summary and Confirmation Interface The Customer is presented with a summary page displaying the proposed order, which includes: (a) Detailed description of primary product characteristics and specifications (b) Total order value including all applicable taxes and delivery charges (c) Customer contact information and delivery address as provided in the order form 3.6 Customer Confirmation Requirements The Customer must affirmatively confirm the order placement by clicking the Purchase and Pay button located below the order summary. 3.7 Binding Effect of Confirmation Clicking the Purchase and Pay button constitutes an explicit acknowledgment and acceptance by the Customer of the order placement and creates a binding obligation to remit payment. 3.8 Moment of Contract Formation The sales contract is formed at the precise moment the Customer confirms order placement by clicking the Purchase and Pay button. No prior moment constitutes contract formation. 3.9 Order Confirmation Communication Upon order placement, the Seller transmits an electronic mail message confirming order receipt and processing, containing: (a) Complete description of primary product characteristics (b) Estimated order execution and delivery timeline (c) Total order amount including all taxes and delivery fees (d) Customer personal information as provided in the order submission 3.10 Contract Documentation and Preservation Contract terms and conditions are documented and preserved through: (a) Publication of these Regulations on the Store website (b) Electronic storage and archival of contract terms within the Store information system Copies of the executed contract are available to the Customer upon written request via electronic mail. 3.11 Order Refusal Rights The Seller reserves the absolute right to refuse processing of any order in the event that Customer contact information, delivery address, or other material details are inaccurate, false, or incomplete. ================================================================================ 4. PAYMENT TERMS AND METHODS 4.1 Accepted Payment Methods The Store accepts payment through the following methods: (a) Credit card and debit card payments processed through secure payment gateways (b) Bank-to-bank transfers via SEPA or international IBAN protocols (c) Digital payment services including but not limited to Stripe and PayPal (d) Alternative payment methods as specified on the Store website 4.2 Payment Deadline The Customer must remit full payment within three (3) business days of order placement. Failure to submit payment within this period may result in automatic order cancellation and release of reserved inventory. 4.3 Refund and Reversal Processing In the event refund or reversal of payment is required due to Customer transaction error or other circumstances, the Seller processes refunds to the identical payment instrument used for the original transaction, except where the Customer has explicitly requested alternative refund arrangements in writing. ================================================================================ 5. DELIVERY METHODS AND COSTS 5.1 Shipping and Delivery Costs The Customer bears all costs associated with transportation and delivery of ordered products to the specified delivery address. Shipping costs are calculated and displayed prior to final order confirmation. 5.2 Delivery Area and Fee Schedule Products are delivered to addresses located within the European Union member states. Delivery fees are displayed within the Store ordering interface and confirmed in the order confirmation email. 5.3 Available Delivery Methods and Carriers The Seller provides the following delivery options: (a) Express and standard courier delivery via DHL, DPD, or equivalent recognized European carriers (b) National and international postal services (c) Specialty or expedited delivery options as specified on the Store website 5.4 Order Processing Timeline Standard order processing time is up to seven (7) business days, calculated from either: (a) The date of payment registration in the Seller's accounting system, or (b) In the case of card transactions, from the date of successful payment authorization Processing timelines exclude weekends and official public holidays. 5.5 Shipment Tracking and Insurance Customers receive shipment tracking information via electronic mail. The Seller recommends the purchase of delivery insurance for orders exceeding defined value thresholds. ================================================================================ 6. CONSUMER RIGHT OF CONTRACT WITHDRAWAL 6.1 Applicability and Eligible Parties The provisions of this section apply exclusively to Customers who qualify as Consumers as defined in these Regulations. Business Operators are excluded from withdrawal rights under this section. 6.2 Withdrawal Right and Timeline Consumers have the unconditional right to withdraw from purchase contracts within fourteen (14) calendar days of receipt of the ordered products or personal possession of the goods, without providing justification or cause. 6.3 Withdrawal Notice Submission Consumers may submit withdrawal notices using the withdrawal form provided at the conclusion of these Regulations, or by written communication submitted via: (a) Postal mail to the address specified on the Store website (b) Electronic mail to contact@healyoursoul.eu 6.4 Withdrawal Validity Submission of a written withdrawal notice without utilization of the provided form does not affect the validity or effectiveness of the withdrawal. Timely transmission of the withdrawal notice prior to deadline expiration constitutes sufficient compliance. 6.5 Withdrawal Receipt Confirmation The Seller confirms receipt of withdrawal notices via electronic mail transmitted to the Customer's provided address within forty-eight (48) hours of receipt. 6.6 Product Return Timeline Consumers must return purchased products to the Seller within fourteen (14) calendar days of submitting the withdrawal notice. 6.7 Contract Status Following Withdrawal Upon submission of a valid withdrawal notice, the underlying sales contract is deemed null, void, and never formed. 6.8 Return Shipping Costs Consumers bear all direct costs associated with the return shipment of products. 6.9 Consumer Liability for Product Damage or Deterioration Consumers are liable for compensation relating to diminished product value resulting from use exceeding that necessary to determine product nature, characteristics, and functionality. This includes but is not limited to cleaning expenses, repair costs, and removal of product labels or tags. Consumers must handle and inspect products in the manner consistent with standard retail store practices. 6.10 Seller Refund Obligation The Seller must refund all Customer payments within fourteen (14) calendar days of receipt of the withdrawal notice, including original shipping costs but excluding additional charges for expedited delivery methods elected by the Consumer in excess of standard delivery options. Refunds are processed using the identical payment method used for the original transaction unless the Consumer has provided explicit written consent to alternative refund methods. 6.11 Refund Processing Hold The Seller may delay refund processing until receipt of the returned products or submission of proof of return shipment from the Consumer. 6.12 Exceptions to Withdrawal Right The withdrawal right does not apply to purchase contracts where: (a) The product is subject to rapid deterioration or has an abbreviated shelf life (b) The product is delivered in sealed, tamper-evident packaging that cannot be returned for health or hygiene considerations following opening, and the packaging has been opened after delivery (c) The product, by its inherent nature, becomes permanently and inseparably integrated with other items following delivery ================================================================================ 7. PRODUCT WARRANTY AND CLAIMS PROCEDURES 7.1 Seller Warranty Obligation The Seller warrants that all goods and services provided comply with the terms of the applicable purchase agreement. 7.2 Governing Legal Framework Seller liability and warranty obligations toward Consumers are governed by Chapter 5a of the Polish Consumer Rights Act of May 30, 2014. 7.3 Warranty Duration The Seller is liable for non-conformity of products existing at delivery and discovered within twenty-four (24) months following delivery, unless the product shelf life indicated by the Seller is longer. Prior to deadline expiration, Consumers may notify the Seller of discovered defects via any contact method specified in Section 1.6. 7.4 Claim Receipt and Processing The Seller confirms receipt of warranty claims and requests that Consumers promptly deliver the allegedly non-conforming product for independent investigation and assessment. 7.5 Rejected Warranty Claims When warranty claims are not upheld, products are returned to the Consumer accompanied by written explanation of claim rejection. 7.6 Deemed Claim Acceptance If the Seller fails to provide a substantive response to a Consumer warranty claim within fourteen (14) calendar days of receipt, the claim is deemed accepted and approved. ================================================================================ 8. CONTRACTS WITH BUSINESS OPERATORS 8.1 Applicability This section applies exclusively to purchase contracts executed by Business Operators for professional and commercial purposes. 8.2 Authorization Declaration Order placement on behalf of a legal entity constitutes a declaration that the ordering party possesses valid authority to represent and bind such entity. Orders placed without proper authorization create personal liability for the ordering individual for all damages resulting from unauthorized representation. 8.3 Inspection Obligations Business Operators must inspect shipments received from carriers using customary commercial inspection procedures. Upon discovery of damage or shortages, the Operator must take all reasonable steps to establish carrier liability and file appropriate claims. 8.4 Loss of Warranty Rights Business Operators forfeit warranty rights if they fail to conduct inspection within customary timeframes or fail to promptly notify the Seller of discovered defects, or if defects discovered later are not communicated to the Seller without unreasonable delay. 8.5 Contract Termination Right The Seller reserves the right to terminate any contract with a Business Operator within fourteen (14) days of contract formation without provision of reasons or justification. 8.6 Dispute Resolution All disputes arising from Business Operator contracts are resolved exclusively through courts of competent jurisdiction within the Seller's jurisdiction. Polish law applies to all such disputes. ================================================================================ 9. ALTERNATIVE DISPUTE RESOLUTION 9.1 Consumer Dispute Resolution Options Consumers experiencing disputes related to Store purchases may seek resolution through the following mechanisms prior to judicial proceedings: (a) Filing requests with permanent consumer arbitration courts as described in the Polish Trade Inspection Act of December 15, 2000 (b) Filing mediation requests with Provincial Trade Inspectors for amicable dispute resolution (c) Seeking assistance from Municipal or District Consumer Ombudsmen or consumer protection organizations 9.2 Dispute Resolution Information Detailed information regarding alternative dispute resolution procedures and availability is available through the offices and websites of the Trade Inspection, consumer ombudsmen, consumer protection organizations, and the Office of Competition and Consumer Protection. 9.3 European Union Online Dispute Resolution Platform The European Union maintains an online dispute resolution platform at http://ec.europa.eu/consumers/odr providing multilingual, interactive support for Consumer and Business disputes related to online transactions. ================================================================================ 10. FINAL PROVISIONS 10.1 Regulatory Modifications and Amendments The Seller reserves the right to modify these Regulations due to changes in applicable law, changes in business operations, or modifications to transaction procedures. Such amendments do not affect previously placed, currently processing, or completed orders and contracts. 10.2 Applicable Law and Jurisdiction Matters not expressly addressed in these Regulations are governed by generally applicable Polish law, specifically: (a) Polish Civil Code of April 23, 1964 (b) Polish Consumer Rights Act of May 30, 2014 Purchase agreements are governed by Polish law unless the Consumer's country of residence provides more favorable consumer protections, in which case such protections apply. 10.3 Effective Date These Regulations are effective and binding as of January 1, 2026. ================================================================================ CONSUMER WITHDRAWAL FORM To: Team Intensive Contact: contact@healyoursoul.eu I/We hereby submit formal notice of withdrawal from the following sales contract: Order Number: _______________ Order Date: _______________ Products Ordered: _______________ Total Amount: _______________ Customer Name: _______________ Customer Email: _______________ Customer Address: _______________ Customer Phone: _______________ Refund Processing Method: _______________ (Original payment instrument or alternative method) Date: _______________ Customer Signature: _______________ Seller will confirm receipt of this form via electronic mail within forty-eight (48) hours. ================================================================================ LEGAL DISCLAIMER These Terms and Conditions govern the sale of legal grow kits, liquid cultures, and research materials intended for educational and personal cultivation purposes only. All products are sold in full compliance with European Union law. The Seller expressly disclaims any and all responsibility for illegal use, possession, or application of products. Customers bear sole responsibility for ensuring compliance with all applicable local, regional, national, and international laws regarding product possession, cultivation, distribution, and use. Products are provided on an as-is basis for research and educational purposes. The Seller provides no warranties, express or implied, regarding product yield, potency, viability, or any specific results or outcomes. ================================================================================ COMPANY INFORMATION Team Intensive Registration Number: 9512625624 Owner: Kacper Rybarczyk Email: contacthealyoursoul@proton.me Website: Heal Your Soul Effective Date: January 1, 2026 ================================================================================